Have a question? We have answers. Click on the questions below for more.
Are strollers available for use? Where can I buy The Shops at Willow Bend Gift Cards? What is your Pet Policy? Are there ATMs in The Shops at Willow Bend? Where can I find restaurants? Are wheelchairs available for use? Where is the Lost and Found? Where are the restrooms? Where is the Concierge Center? Do you have a Mall-Walking program? What is Baby Boot Camp? Where are the pay phones?
Yes, strollers are available at the Concierge Center for no charge, including single and double strollers.
The Concierge Center is located on the lower level between the children's play area and Macy's.
The Shops at Willow Bend Gift Cards are available in denominations from $20 to $300. The purchase fee is $2.50 per card. Willow Bend gift cards are valid at all restaurants, stores or services that accept American Express, and at any Taubman mall across the country. We accept cash, American Express, Discover, MasterCard and Visa.
American Express Gift Cards are available in denominations of $25, $50 and $100 with service fees of $4, $5 and $6 respectively. For more information on The Shops at Willow Bend gift cards or to check your balance, click here.
The Shops at Willow Bend gift cards and American Express gift cards are available at our Concierge Center on the Lower Level near Macy's.
The only pets that are allowed in the center during mall hours are dogs that are small enough to be held in one hand or in a purse-sized pet carrier (ie: teacup or toy-sized breeds). Pets must be carried the entire time they are in the center. No pets are allowed within the Food Court or in/near any other food establishments located within the center at any time. Exceptions to the pet policy are made for service dogs only.
We do have multiple ATMs within the center for any cash needs you may have. The ATMs are provided by Bank of America, and are located on the lower and upper levels of the entrance to Parking Deck D, near Dillard's, the upper level of the entrance to Parking Deck F, near Macy's, the lower level at the entrance to Parking Lot G, the upper level at the entrance to Parking Deck A, and in the food court by the restrooms.
The Cafes at Willow Bend is the home to of our food court eateries.
Food Court
Chick-fil-A
Cinnabon
Haagen-Dazs
Sbarro
Sonic
Suki Hana
Which Wich
Yeung's Lotus Express
Full-Service
California Pizza Kitchen is located on the Lower Level near the Macy's Court.
Neiman Marcus has a cafe located within the Neiman Marcus store, and a restaurant, Mariposa, on the third level of their store.
Yes. Wheelchairs are available for no charge at the Concierge Center. We feature both traditional wheelchairs and electric wheelchairs. If you need assistance at an entrance, please use the Call For Assistance boxes or notify a security guard or a roving ambassador and a wheelchair will be delivered to you.
Please report any lost or found item to Concierge representatives or to a security officer.
Lost and Found items are held in The Shops at Willow Bend Security Office. The Security Office is located in between Motherhood Maternity and DeLiA*s.
Restrooms are located throughout The Shops at Willow Bend. There are men's, women's, and family restrooms in the food court, next to Which Wich. There are also men's, women's, and family restrooms on the lower level, in the corridor between XXI and Skechers. Women's, men's, and family restrooms are also on the upper level, in the corridor next to Victoria's Secret.
The Concierge Center is located on the Lower Level between the children's playarea and Macy's.
The Concierge Center is available to assist you in any way and answer any questions you may have. Strollers, wheelchairs, directories, shopping bags, first aid, and other items are available. If you are interested in purchasing tickets through Ticketmaster, please visit our Concierge Center to be assisted.
The doors to The Shops at Willow Bend will open two hours before the scheduled opening time to allow for Mall Walking. During normal hours, access will start at 8:00 a.m. Monday though Saturday, and starting at 10:00 a.m. on Sundays.
While we do not have a formal Mall Walking program, we welcome our customers to walk on their own at any time the center is open.
The distance between Macy's and Dillard's is approximately one-quarter mile one-way (this does not include the distance that circles the Food Court).
Baby Boot Camp
Bring your Baby. Get fit!
Attention PARENTS! Baby Boot Camp is a pre and postnatal fitness program offering cardio and strength training classes designed for mom with baby. We host classes at The Shops at Willow Bend every Wednesday morning from 9:15- 10:10 a.m. Any parent or caregiver of stroller age babies are welcome to attend. Classes focus on building strength, improving posture and balance, providing a great cardio workout and creating a new parent and playgroup network! Your first class is always free, so come and try it today! Join our program for less than $5 per class. Also offering private classes for you and your playgroup or mom's club. Contact at amanda.hall@babybootcamp.com or 214-317-1842 for more information or to register.
"Baby Boot Camp is a stroller-based exercise program and all of our
instructors are nationally certified in addition to Baby Boot Camp
Instructor Certified (which incorporates the impact of pregnancy on women
& exercise, prenatal and postnatal exercise). I incorporate your stroller, my
resistance bands, your mat or towel for abs, and sometimes the kiddos into
the work-outs. I have several different fitness levels within my group of
moms. That is one of the benefits of the program, I tailor each work-out
to your own goals and physical strength...I want to make sure the moms get a
good work-out and the kids enjoy the class too!"
- Amanda Hall, Baby Boot Camp owner & trainer
You can also visit us at www.babybootcamp.com.
Pay phones are available throughout The Shops at Willow Bend. Follow the overhead signs or the directory to the nearest one.